For most mascot costumes before shipment.
Shipping & Delivery
FROM OUR WORKSHOP TO YOUR DOOR
Shipping & Delivery
Clear timing, practical updates, and worldwide delivery support for your mascot costume.
Last updated: August 21, 2026
Estimated transit time after shipment, where available.
Estimated transit time after shipment, where available.
Plan production and shipping separately. All timeframes are estimates unless MascotStreet expressly confirms a guaranteed service in writing.
Start here
A Clear Route from Order to Arrival
We make most mascot costumes to order, then arrange a trackable delivery service suited to the destination and selected speed. Use this policy to plan your order, prepare the right delivery details, and know what to do if a shipment needs attention.
Your order journey
Five Steps to Your Door
Order Confirmed
We confirm payment, size, colors, address, and customization requirements before work begins.
Production
Most mascot costumes require approximately 5–7 working days to produce.
Final Review
We complete a final review and pack the costume securely for transport.
Shipment
We hand the package to the carrier and send tracking information when available.
Delivery
The carrier delivers to your address. A signature or customs information may be required.
When does production begin? After all required details and payment have been received and confirmed. Complex customization, large quantities, material availability, public holidays, revisions, or delayed feedback may require more time.
Delivery choices
Choose the Timing That Fits
Available services depend on the destination, package size, and carrier coverage. The method, charge, and estimate shown at checkout, in your quotation, or in the order confirmation will apply to your order.
Free Shipping
10–15 daysEstimated working days in transit after shipment. Free where displayed as available for your product and destination.
Express Shipping
5–10 daysEstimated working days in transit after shipment. The express charge is shown at checkout or in your quotation.
Planning guide
Typical order-to-delivery window
Production + Free Shipping
About 15–22 working days
Production + Express Shipping
About 10–17 working days
Combined windows are planning estimates, not guaranteed arrival dates. They do not include time awaiting payment, design details, proof approval, customer replies, customs requests, or other information needed to complete the order.
Coverage
Destinations, Carriers & Shipping Charges
MascotStreet ships to most supported countries and regions. Orders are generally dispatched from our production or fulfillment location in China unless your order confirmation states otherwise.
Availability can vary because of carrier coverage, local restrictions, package dimensions, or temporary service suspensions. If no method is available for your address at checkout, contact us before ordering.
1 Trackable Delivery
We select a suitable trackable carrier or logistics service based on the destination, selected speed, package, and current availability. A specific carrier is not guaranteed unless agreed in writing.
2 Free Means Available
Free Shipping applies only when displayed for the applicable product and destination. Express and other optional services may cost extra.
3 Exceptional Charges
Remote-area service, oversized shipments, address corrections, or redelivery may cost extra. If a carrier identifies an exceptional charge, we will contact you before proceeding whenever reasonably possible.
International orders
Duties Paid Before Delivery
MascotStreet ships orders under a Delivered Duty Paid (DDP) arrangement unless your checkout, quotation, or order confirmation expressly states otherwise.
Under DDP, applicable import duties and taxes required for delivery are included in the order total, so you generally should not need to pay an additional customs charge when the order arrives.
Stay informed
Tracking Your Order
When the package has been handed to the carrier, we send tracking information by email or make it available through your order record.
72h
Tracking can need 24–72 hours to show its first update after label creation or carrier collection.
Carrier scans are not always immediate, and a package can move between facilities before the next update appears.
Contact us when…
- Tracking has not activated after 72 hours.
- Tracking shows no movement for an unusual period.
- The carrier reports an address or customs problem.
- Tracking says delivered but you cannot locate the package.
- The package appears to be returning to sender.
Include your order and tracking numbers. We will review the shipment and, where appropriate, open a carrier inquiry. Investigations can take additional time and do not always have an immediate outcome.
Before shipment
Make the Address Delivery-Ready
Provide a complete and accurate recipient name, street address, city, state or province, postal code, country, telephone number, and email address.
- Use an address where someone can receive a large parcel during normal delivery hours.
- Add the company, unit, suite, building, access code, or other delivery detail when applicable.
- Provide customs or tax identification if legitimately required at the destination.
- Respond promptly to MascotStreet, carrier, or customs messages about delivery.
Plan with confidence
Delivery Estimates & Event Dates
Delivery dates are estimates unless we expressly confirm a guaranteed service in writing. Customs inspections, carrier capacity, severe weather, public holidays, remote locations, local disruptions, security checks, and address problems can affect delivery.
Working days generally mean Monday through Friday, excluding public holidays that affect our production team, the carrier, customs, or the destination. Time-zone differences may affect the first counted working day.
When a shipment needs attention
Missed, Returned, Damaged or Missing
For a damage, missing-item, or incorrect-order claim: Send your order number and clear photographs or video of the package, label, contents, and problem. Do not discard, alter, repair, use, or return the product until we provide instructions. See our Return, Refund & Cancellation Policy for the complete process.
We are here to help
Talk to Us About Your Delivery
Questions about a delivery method, destination, event date, tracking update, or delivery problem? Please include your order number in the subject line.
For pre-order questions, include the destination country and postal code. For shipped orders, also include the tracking number.
Email
sale@mascotstreet.com
Phone
+86 153 5197 4118
Hours
Mon–Fri, 9:00–18:00 Beijing Time (UTC+8)