You must be at least 18 years old, or the age of legal majority where you live, to place an order. These Terms apply to both ready-made products and products made or customized to your specifications.

If a quotation, order confirmation, or written agreement contains terms that differ from these Terms, the more specific written document will control for that order. Mandatory consumer rights under applicable law remain unaffected.

To help us process your order correctly, you must provide complete and accurate information, which may include:

• the selected product and quantity;
• design files, drawings, reference images, colors, logos, wording, and other customization instructions;
• accurate measurements and sizing information; and
• valid billing, contact, and shipping details.

Submitting an order or payment does not require us to accept it. An order becomes binding when we confirm acceptance in writing and receive any required payment or deposit. We may reject or cancel an order before acceptance because of product availability, pricing or listing errors, payment concerns, delivery restrictions, suspected fraud, or potential infringement of third-party rights.

Custom orders are produced from the specifications and reference materials you approve. You are responsible for checking names, text, colors, proportions, measurements, placement, and all other order details before approval.

When we send a design, proof, photograph, video, or production update for review, please respond within the requested time. Delayed feedback may delay production or delivery. Approval authorizes us to proceed based on the approved details. Later revisions may not be possible and, when possible, may require additional charges and production time.

Prices are shown in the currency selected on the website or stated in your quotation or invoice. Shipping charges, discounts, taxes, duties, and other applicable charges will be displayed or communicated before order confirmation where reasonably possible.

Payment must be made using a method shown at checkout or stated in the quotation or invoice. Standard orders may require full payment before production. If we offer a deposit arrangement for a large or custom order, the payment schedule in the quotation or invoice applies, and the remaining balance must be paid before shipment unless agreed otherwise in writing.

Payments may be handled by independent payment processors. We do not receive or store your full payment-card details. You are responsible for any fees charged by your bank, card issuer, or payment provider.

Most mascot costumes require approximately 5–7 working days for production after the order, specifications, and required payment have been confirmed. This is an estimate, not a guaranteed completion date. Complex designs, large quantities, material availability, holidays, revisions, or delayed customer feedback may require additional time.

We may provide progress photographs or videos for custom orders. Images captured during production can differ slightly in lighting or color from the finished product. Unless otherwise agreed, shipping time is separate from production time.

Planning for an event? Contact us before ordering. We will help assess the schedule, but you should allow reasonable contingency time for production, review, customs, and delivery.

Available delivery methods, charges, and estimated transit times are shown at checkout, stated in your quotation, or explained in our Shipping & Delivery Policy. Tracking information will be provided when available.

Delivery dates are estimates unless we expressly agree to a guaranteed service in writing. Customs inspections, carrier delays, severe weather, address problems, local disruptions, and other circumstances outside our reasonable control may affect delivery. We are not responsible for delays caused by the customer, carrier, customs authority, or other external event.

You must inspect the package promptly after delivery and report visible damage, missing items, or delivery errors in accordance with Section 8. Any tax or customs treatment specifically stated in the order confirmation will control for that shipment.

Contact us as soon as possible if you need to change or cancel an order. A requested change or cancellation is effective only after we approve it in writing.

Because custom products are made specifically for you, changes or cancellations may not be accepted after design approval, material purchasing, or production has begun. If we accept a late change or cancellation, you may be responsible for work completed, materials purchased, payment processing charges, and other reasonable costs already incurred.

If we cancel an accepted order for reasons not caused by you, we will refund the amount paid for the cancelled portion.

Because custom and personalized products cannot usually be resold, they are not returnable for change of mind, incorrect customer-provided information, or minor variations consistent with the approved design. This does not limit rights that cannot legally be excluded.

You may request assistance when an item has a manufacturing defect, arrives damaged, or differs materially from the confirmed order because of our error. Contact us within 3 days after delivery and provide your order number, a clear description, and photographs or video showing the issue. Keep the product and original packaging until we provide instructions.

For an eligible claim, we will normally prioritize repair, replacement, re-production, or re-shipment. If a reasonable replacement solution is unavailable or unsuccessful, we may provide an appropriate partial or full refund. Do not return a product without written authorization; unauthorized returns may be refused. Full details are available in our Return, Refund & Cancellations Policy.

You are responsible for:

• providing complete, accurate, and lawful order information;
• reviewing all details, measurements, proofs, and delivery information before approval;
• responding promptly when we request clarification or approval;
• ensuring the delivery location can receive the shipment; and
• following all care, storage, assembly, and safe-use instructions supplied with the product.

We are not responsible for fit, appearance, delay, failed delivery, or other problems caused by inaccurate information, missed communications, unauthorized product alterations, or misuse.

Mascot costumes are handcrafted products. Small differences in color, texture, shape, seam placement, finishing, or dimensions may occur between website images, proofs, production photographs, and the finished item. Screen settings and lighting also affect how colors appear. A minor variation that does not materially depart from the confirmed design is not a defect.

Mascot costumes can restrict visibility, hearing, movement, and heat dissipation. Use the product only for its intended purpose, maintain adequate ventilation and hydration, take regular breaks, stay away from flames and hazardous areas, and use a spotter where appropriate. The supervising adult or organization is responsible for performer selection, training, safety, and compliance with venue rules and local law.

Your materials

You represent that you own, license, or otherwise have permission to use every logo, character, drawing, photograph, name, trademark, and other material you submit to us. You grant us a limited right to use those materials as needed to review, quote, design, produce, and deliver your order.

You are responsible for claims arising from customer-provided materials that infringe another person’s rights. We may request proof of authorization and may decline, suspend, or cancel a project that we reasonably believe may violate third-party rights or applicable law.

Our website and materials

The MascotStreet name, website, original text, graphics, photographs, page designs, and other materials supplied by us are owned by or licensed to us and are protected by applicable intellectual-property laws. Except as allowed by law or with our written permission, you may not copy, reproduce, republish, sell, or commercially exploit them.

You agree not to misuse the website, interfere with its operation or security, introduce malicious code, scrape or copy content through automated means without permission, attempt unauthorized access, submit false or fraudulent information, or use the website for unlawful activity.

If you create an account, you must keep your login details confidential and promptly tell us about suspected unauthorized use. You are responsible for activity under your account to the extent permitted by law. We may restrict access to protect the website, our customers, or our rights.

Our collection and use of personal information are described in our Privacy Policy.

We work to keep product descriptions, prices, availability, and website content accurate, but errors may occur. We may correct an error and, where it materially affects an order, offer you the choice to confirm the corrected order or receive a refund for the affected item.

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free website access, a particular commercial result, audience response, event outcome, or fitness for a purpose you have not disclosed and we have not accepted in writing.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. Subject to that rule, we are not liable for indirect, incidental, special, punitive, or consequential loss, including loss of profit, revenue, opportunity, goodwill, data, event costs, or business interruption.

To the fullest extent permitted by law, our total aggregate liability arising from a product or order will not exceed the amount you paid us for the product or order giving rise to the claim.

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, epidemic or public-health measures, fire, war, civil disorder, labor disputes, utility or internet failure, material shortages, government action, customs action, transportation disruption, or carrier failure.

We will take reasonable steps to reduce the effect of the event and resume performance when practicable. If the delay is substantial, we will work with you on an appropriate solution for the affected portion of the order.

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. Before filing a claim, the parties agree to make a good-faith effort to resolve the issue through direct communication.

Unless mandatory consumer law provides otherwise, disputes that cannot be resolved informally will be submitted to the courts with jurisdiction over Guangzhou, Guangdong, China.

We may update these Terms to reflect changes in our services, practices, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Unless stated otherwise, changes apply from the date of posting and do not retroactively alter an order already accepted.

If any part of these Terms is held unenforceable, the remaining parts will continue in effect. Our failure to enforce a provision is not a waiver. You may not transfer an order or your rights under these Terms without our written consent. These Terms, the linked policies, and the applicable order documents form the entire agreement for the order.